FAQs

Why have you withdrawn from the UK/Irish market/closing your website/taking this decision?
This action was a commercial decision in a very competitive market.

Is there anything I need to do now?
If you have no balance on your account – no further action is required from you.
You will no longer be able to log in and your account will be closed permanently.

If your account is active you can log in to your 188BET account as normal and withdraw your outstanding balance at any time before 23:59 hrs (GMT+1) on 30 August 2019. You will no longer be able to log in after this date and your account will be closed permanently.

Are funds/money in my 188BET safe?
188BET.co.uk (Annatar Limited) remains solvent and your funds are segregated and will remain safe. However, they must be withdrawn by 23:59 hrs (GMT+1) on 30 August 2019 or they will be forfeited by you and donated to responsible gambling charities.

I have funds in my 188BET account, how do I access them?
If your account is active you can log in to your 188BET account as normal and withdraw your outstanding balance at any time before 23:59 hrs (GMT+1) on 30 August 2019. You will no longer be able to log in after this date and your account will be closed permanently.

I have an outstanding balance on my account. Will I get it back?
If you have an active account, you can log in to your 188BET account as normal and withdraw your outstanding balance at any time before 23:59 hrs (GMT+1) on 30 August 2019. You will no longer be able to log in after this date and your account will be closed permanently.

Can I still login if I ’m self-excluded or have used another Responsible Gambling tool?
If you have previously self-excluded or used another Responsible Gambling tool, you will still be able to log in to our website to withdraw your outstanding balance at any time before 23:59 hrs (GMT+1) on 30 August 2019.

If you are unable to log in to our website, kindly contact our Customer Care Team who will assist with your withdrawal request and returning your balance back to your depositing method. If we require further information from you, we will contact you at your registered email address.

I have funds in my 188BET account and I’ve been asked for KYC documents before I can withdraw my balance.
We want to ensure the return of funds to you as quickly as possible. However, our Customer Care Team may request “Know Your Customer” (“KYC”) documents to comply with our legal and regulatory obligations.

If our Customer Care Team has already requested KYC documents or information from you, or does so in response to your withdrawal request, you should promptly provide the documents and information within the time frame, to ensure no delays in the return of any funds to you from your 188BET account.

I have funds in my 188BET account and need to update my Credit/Debit card details.
In line with our Terms and Conditions, you can withdraw your remaining funds to the payment method you used to deposit with us. However, if your registered card has expired or been lost or stolen, please update it as soon as possible to enable you to withdraw onto your new card.

To add a new card to your account, you need to:

  • Login to your 188BET account
  • Select the “£” icon in your “My Account” page
  • Select “Withdrawal” – “Credit/Debit Cards”
  • Click “Register a New Card”
  • Agree the pop up message confirming a refundable charge of GBP0.02 pence will apply when adding the new card
  • Follow the step by step instructions in the pop up message
  • Once your new card is registered, select the card details from the “Card Reference” drop down menu to process your withdrawal.

 

If you are experiencing any problems or have any questions please promptly contact our Customer Care Team by Live Chat or email support-en@188bet.co.uk 24 hours a day, 7 days a week.

My 188BET account has been unused for a while or is dormant. How can I reactivate it to withdraw any balance?
To request account re-activation due to dormancy, you should visit our Live Chat and complete security verification for your account. If you are sending a request by email, the required details should be sent via your registered email address to support-en@188bet.co.uk. In accordance with our Terms and Conditions, an administration fee will apply.

What happens if I do not withdraw the funds in my 188BET account within the time frame provided?
We will make reasonable attempts to contact you directly at your registered email address, at least once a month, until 23:59 hrs (GMT+1) on 29 August 2019.

If we are unable to contact you or you have not withdrawn your funds by 23:59 hrs (GMT+1) on 30 August 2019 any remaining funds will be forfeited by you and donated to the Responsible Gambling Trust and/or GamCare.

Does this closure affect all 188BET websites?
This action relates to 188Bet.co.uk only.

How long will it take for the funds to be returned to me?
Depending on the withdrawal method, the following time frames typically apply:

  • Credit/Debit Cards = 1-3 Working Days
  • Bank Transfer = 1-3 Working Days
  • Skrill = 2 hours
  • Neteller = 2 hours
  • Cheque = 5-30 Working Days

Is there anything I need to do now?
If you have no balance on your account – no further action is required from you. However, if you have any outstanding balance, you should act without delay. This includes supplying any relevant KYC documentation previously requested by our Customer Care Team.

Can I open an account with 188BET.com?
188BET.com is not available to customers located in Great Britain, Northern Ireland, Gibraltar, the Channel Islands and Ireland.

What happens to my information provided to 188BET.co.uk after the site has closed?
After our 188BET.co.uk website is closed, where it is no longer necessary to process your personal data, it will be deleted. Any data retained shall be held in accordance with our Privacy Policy for up to 7 years following the closure of your 188BET account, or the last contact with you. After this period, it will be permanently deleted, subject to any overriding legal or regulatory obligations we have.

I want you to delete all information I provided to 188BET.co.uk?
To comply with our legal and regulatory obligations, where it is no longer necessary to process your personal data, it will be deleted. Any data retained shall be held in accordance with our Privacy Policy for up to 7 years following the closure of your account, or the last contact with you. After this period, it will be permanently deleted, subject to any overriding legal or regulatory obligations we have.

How can I contact the Customer Care Team?
Our Customer Care Team are available by Live Chat or email support-en@188bet.co.uk 24 hours a day, 7 days a week to assist with any 188BET account queries.

Can I use any other remote gambling operator?
We are unable to comment about other operators.